Phone Line Packages
Traditional PSTN Service
These services are subject to a 1 month contract.
This service is no longer available to order and is being withdrawn by Openreach over the next couple of years, please see our WLR Switch Off page for more details.
Our Alternative VoIP Based Phone Services
UBoss Basic Phone Service Centrex Business Phone Service
| standard care monthly cost ex. vat |
enhanced care monthly cost ex. vat |
critical care monthly cost ex. vat |
new installation LLU/cable transfer ex. vat |
standard transfer ex. vat |
||
|---|---|---|---|---|---|---|
|
Line Only |
£19.50 |
£28.00 |
£35.00 |
£50.00 |
£25.00 |
|
|
Anytime UK UK Landline & Mobile Call Package |
£24.50 |
£33.00 |
£40.00 |
£50.00 |
£25.00 |
Inclusive UK Mobile Calls limited to a total of 1200 minutes (20hrs) per month after which normal call charges will apply. UK Landline Calls include all numbers starting 01,02 or 03 (including Channel Islands & Isle Of Man) and also applies to calls between Northern Ireland and Republic Of Ireland. A call setup fee of 12.50p applies for any non inclusive calls except for calls starting 08,09,118 where a 12.50p per minute access charge will apply.
All call packages have a call limit duration of 1 hour per call after which you would be charged for the time period after the initial hour at 1p per minute for landline calls and 5p per minute for mobile calls.
Line Only
UK Landline Calls 1p/min
UK Mobile Calls 5p/min
International Calls From 5p/min
0845/0870 From 12.5p/min
SMS 10p/text
Anytime UK
Unlimited UK Landline Calls (01,02,03)
UK Mobile Calls - 20 hours included
International Calls From 5p/min
SMS 10p/text
Standard Care
Openreach will aim to clear any fault by end of next working day + 1, Monday to Friday, excluding Public Holidays and Bank Holidays.
Enhanced Care
Openreach will aim to clear any faults by end of same day if reported by 12.59, if reported after 13.00 they will aim to clear by 12.59 the next day.
Critical Care
Openreach will aim to achieve a 6hr fix round the clock, 365 days a year.
Why IDNet?
Painless
Transferring your phone service to IDNet takes just approximately 10 working days, involves no loss of service and you’ll conveniently keep the same number.
Fair
Good-value call charges thanks to per-second billing, low mobile & international rates and one of the lowest call setup charges around.
Reliability
Enhanced & Critical care options ensure that your phone line is promptly fixed in event of a fault occuring.
Support
UK-based expert 24/7 support.
Sustainability
The UK’s First B Corp ISP.
Security
MI5-audited network.
These features are included in IDNet Standard Line Rental and IDNet Business Premium Line Rental (existing features transferred in 'like for like' or activated on request).
Caller Display shows you the number of the person calling so you can decide whether to answer the call. To use you will need a compatible handset (nearly all current UK sold phones are compatible).
With Call Waiting, a gentle beep alerts you that another call is coming in. You then have the option to end your original call and take the new call, swap between both calls, or continue with your current call.
Incoming Call Barring allows you to bar all incoming calls. Outgoing Call Barring on the line allows you to bar a range of outgoing calls based on the selection of a code.
Call Sign allows you to distinguish between incoming calls on the same line. You are provided with an Alternate Number to your existing Telephone Number and when this number is dialled the telephone connected to the line will ring with a different cadence to the normal ring tone. You can thus determine whom the call is for, or who the caller is, prior to answering it.
Choose to Refuse enables you to choose who gets through helping you put a stop to nuisance or unwanted calls. You can block up to 10 numbers.
Anonymous Call Reject blocks any caller that doesn't send their phone number via Caller Display.
Your phone number will not be presented to anyone you call.
These features cost £2.50 each per month.
Smart Divert enables you to have all calls diverted to another number - anywhere in the UK, most overseas destinations or a mobile phone. You can choose to - divert all calls, divert on no reply or divert when the line is busy. You will be provided with an access number and pin to enable you to use Smart Divert remotely.
The diverted leg of the call will be charged at your normal call rates and included in any call package that you may have.
Answerphone (1571) diverts incoming calls when there is no reply, or the called line is busy, to a voice bank. A greeting will instruct the caller to leave a message.
A Bypass Number is a second phone number on your phone line which bypasses any diversions or blocks on the line.
These features will incur a charge on every use except with our 'Anytime Unlimited Plus' call plan where they are included.
1571 is available free on request when taking a Business Premium line.
1571 diverts incoming calls when there is no reply, or the called line is busy, to a voice bank. A greeting will instruct the caller to leave a message.
1571 diverts incoming calls when there is no reply, or the called line is busy, to a voice bank. A personalised greeting will instruct the caller to leave a message.
Replaces your telephone answer machine with a single voicemail box which you can access from your home phone and also remotely.
You can record your own greeting message and up to 30 messages can be stored - the maximum message length is 5 minutes.
An interrupted dial tone will alert you that a messages messages are waiting
If a message has been recorded while the line is engaged, Call Minder will call you back at 10 minute intervals during the next hour and invite you to listen to the message.
Get alerted on your mobile that you have a new message.
Replaces your telephone answer machine with a single voicemail box which you can access from your home phone and also remotely.
You can record your own greeting message and up to 30 messages can be stored - the maximum message length is 5 minutes.
An interrupted dial tone will alert you that a messages messages are waiting
If a message has been recorded while the line is engaged, Call Minder will call you back at 10 minute intervals during the next hour and invite you to listen to the message.
Get alerted on your mobile that you have a new message.
5 Voicemail Boxes
Separate greetings, making it clear that the User is engaged on another call, away for sometime or just unable to answer at that time.
Store fax messages and allow you to call in from a fax enabled line and remotely download fax messages.
Andorra, Argentina, Australia, Austria, Azores, Belgium, Brazil, Brunei Darussalam, Bulgaria, Canada, Canary Islands, Chatham Islands, China, Christmas Islands, Cocos Islands, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Easter Island, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United States, Vatican, Venezuela, Virgin Islands Us
Alaska, Albania, American Samoa, Armenia, Bahamas, Bahrain, Bangladesh, Bermuda, Burundi, Cambodia, Costa Rica, Dominican Republic, French Guiana, Georgia, Indonesia, Jordan, Kazakhstan, Laos, Macao, Macedonia, Mauritius, Mongolia, Morocco, Northern Mariana Is, Panama, Paraguay, Peru, Swaziland, Trinidad And Tobago, Uruguay, Vietnam, Zambia, Zimbabwe
Alaska, Austria, Bahrain, Bangladesh, Belgium, Bermuda, Brunei Darussalam, Cambodia, Canada, China, Christmas Islands, Cocos Islands, Colombia, Cyprus, Czech Republic, France, Germany, Guam, Hong Kong, Hungary, India, Ireland, Israel, Jordan, Korea South, Laos, Macao, Malaysia, Netherlands, Northern Mariana Is, Norway, Paraguay, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, United States, Vatican, Vietnam, Virgin Islands Us
Afghanistan, Algeria, Angola, Anguilla, Antigua And Barbuda, Aruba, Azerbaijan, Bhutan, Bolivia, Bosnia, Botswana, Cameroon, Cayman Islands, Chad, Chile, Cote D'ivoire, Cote Divoire, Dominica, Ecuador, Egypt, Faeroe Islands, Faeroe Islands, Fiji, Ghana, Grenada, Guatemala, Iran, Iraq, Jamaica, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Malawi, Mauritania, Moldova, Montenegro, Montserrat, Mozambique, Namibia, Nepal, Netherlands Antilles, Nicaragua, Nigeria, Oman, Pakistan, Philippines, Qatar, Rodriguez Island, Rwanda, Saudi Arabia, Serbia, Seychelles, Sri Lanka, St Kitts And Nevis, St Lucia, St Vincent, Syria, Tajikistan, Turkmenistan, Turks And Caicos Is, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Virgin Islands Uk, Yemen
Afghanistan, Angola, Antigua And Barbuda, Armenia, Australia, Azerbaijan, Azores, Bahamas, Bhutan, Bolivia, Bulgaria, Burundi, Canary Islands, Cayman Islands, Costa Rica, Denmark, Dominican Republic, Egypt, Estonia, Faeroe Islands, Fiji, Finland, French Guiana, Georgia, Ghana, Greece, Guadeloupe, Guatemala, Iceland, Indonesia, Iran, Iraq, Italy, Japan, Kazakhstan, Kenya, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Madeira, Malawi, Malta, Mauritius, Mexico, Monaco, Mongolia, Montserrat, Mozambique, Netherlands Antilles, Nigeria, Pakistan, Panama, Peru, Philippines, Rodriguez Island, Rwanda, San Marino, Saudi Arabia, Seychelles, Slovakia, Slovenia, South Africa, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Trinidad And Tobago, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Venezuela, Virgin Islands Uk, Yemen, Zambia
Belarus, Belize, Benin, Burkina Faso, Cape Verde, Central African Rep, Comoros, Congo, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, French Polynesia, Gabon, Guinea, Guinea-bissau, Guyana, Haiti, Honduras, Liberia, Libya, Liechtenstein, Madagascar, Maldives, Mali, Marshall Islands, Mayotte Island, Micronesia, Myanmar, New Caledonia, Niger, Norfolk Island, Palau, Palestine, Reunion, Russia, Samoa West, San Marino, Senegal, Sierra Leone, St Pierre And Miquelon, Sudan, Suriname, Tanzania, Tonga, Tunisia, Tuvalu
Albania, Algeria, American Samoa, Andorra, Anguilla, Argentina, Aruba, Barbados, Belarus, Belize, Benin, Bosnia, Botswana, Brazil, Burkina Faso, Cameroon, Cape Verde, Central African Rep, Chad, Chatham Islands, Chile, Congo Dem Rep, Congo, Cote D'ivoire, Croatia, Dominica, Easter Island, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, French Polynesia, Gabon, Gibraltar, Grenada, Guyana, Haiti, Honduras, Jamaica, Kuwait, Lebanon, Lesotho, Liberia, Macedonia, Madagascar, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mayotte Island, Micronesia, Moldova, Myanmar, Namibia, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Norfolk Island, Oman, Palau, Palestine, Qatar, Reunion, Samoa West, Senegal, Serbia, St Kitts And Nevis, St Lucia, St Pierre And Miquelon, St Vincent, Suriname, Swaziland, Syria, Tanzania, Tonga, Turks And Caicos Is, Tuvalu, Uruguay, Zimbabwe
Any destination not listed above will cost in excess of 50p Per Minute. Calls to satellite phones vary according to the operator of the service but will be in excess of £2.00 Per Minute, we will pass on our wholesale cost plus your call setup fee. Please contact us for prices of particular locations.
Jan 2018 - Due to an increase in wholesale costs for calls to Russian Mobiles the price will increase to 50p per minute (Band D) from 1st Feb 2018.
Apr 2019 - 118 services charges capped at £3.04 per 90 seconds of call
Oct 2019 - All numbers starting 07 now charged at our standard mobile rate.
Apr 2020 - Calls to 101 (police non emergency) is now free.
May 2022 - Anytime UK Call Package released.
Oct 2018 - Standard Line Rental reduced to £12.50 per month. Installation Costs Reduced.
May 2020 - Standard Line Rental reduced to £10.50 per month.
May 2022 - Standard Line Rental increased to £15.00 per month (for new orders).
May 2023 - Standard Line Rental increased to £19.50 per month.
It's all in the details
