Supported Hardware
Only hardware shown below and supplied by IDNet is currently supported.
Network:
1x100Mbps Lan
WiFi:
None
Network:
3x1Gbps Lan,
1x1Gbps Wan, 1xDSL Port
WiFi:
2.4Ghz:574Mbps , 5Ghz:1201Mbps
If you already have a TP-Link VX230v supplied by us as part of your broadband service we can provide you with necessary credentials and instructions to use this phone service with it.
Network:
1x100Mbps Lan
WiFi:
None
The Yealink T31P IP Phone is supplied preconfigured and simply plugs into your existing router.
Why IDNet?
Painless
Simple ordering process. Keep your existing landline number or request a new one.
Fair
Good-value call charges thanks to per-second billing, low international rates and one of the lowest call setup charges around.
Flexible
The phone service is contracted separately to your broadband so with just a 1 month contract you can switch to a virtual phone service, migrate or cancel at any time.
Support
UK-based expert 24/7 support.
Sustainability
The UK’s First B Corp ISP.
Security
MI5-audited network.
Following prices apply for non inclusive calls.
Numbers starting 01,02 & 03
Numbers starting 07
Calls to landline phones in the most popular countries will be charged at 5p Per Minute
Download our VoIP calls price list for full details.
Following locations are included within our 'Uboss International' call package.
Landline: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Rep, Estonia, France, French Guiana, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Kazakhstan, Korea South, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, USA
Mobile: Belgium, China, Czech Republic, Denmark, Greece, India, Israel, Korea South, Lithuania, Malaysia, Poland, Puerto Rico, Singapore, USA
All non inclusive calls subject to a 8p call setup charge. 'Anytime UK' & 'Uboss International' call packages have a call limit duration of 1 hour per call after which you would be charged for the time period after the initial hour at 5p per minute.
Phone Small Print
A standard contract term of 1 month applies to number redirection & basic phone services.
A standard contract term of 24 month applies to Centrex Single Line business phone services. A £10 per month early termination fee applies on cancellation.
All new orders and changes to existing services must be placed via our website, customer portal or in writing (e-mail or post).
Cancellations must be placed in writing (e-mail, post or customer portal message) and are subject to a 30 day notice period.
Transfer of phone numbers are done via a number port process which typically takes 10 working days, once number has been ported your existing service and any linked service (such as FTTC/ADSL) should cease. (you are advised to contact your existing supplier to ensure they stop billing you)
If you are ceasing a physical phone line please make sure you have a means of making emergency calls.
Only IDNet supplied telephony devices as shown on our 'UBoss basic phone service' webpage are currently supported.
A good working internet connection is required for this service.
This service will not operate without power and you must ensure you have an alternative means of making emergency calls.
You must ensure you have an alternative means of making emergency calls as this service will not operate in a power cut.
You may require a BT->RJ11 convertor if your analogue phone does not have a RJ11 socket.
Fair usage policy: no bulk calling (telesales), no automated dialers (i.e. anything that automatically makes a phone call or dialup data connection). Inclusive mobile calls and calls to numbers starting 03 are subject to a fair use policy of 1200 minutes (20 hours) per month - we reserve right to not provide service if limit is breached on a regular basis.
Calls over 1 hour will have the duration over 1 hour charged at our standard UBoss call rate (5.00p per minute UK landline & mobile) .
Fair usage policy: no bulk calling (telesales), no automated dialers (i.e. anything that automatically makes a phone call or dialup data connection). Inclusive mobile, international and calls to numbers starting 03 are subject to a fair use policy of 1200 minutes (20 hours) per month - we reserve right to not provide service if limit is breached on a regular basis.
Calls over 1 hour will have the duration over 1 hour charged at our standard UBoss call rates (5.00p per minute UK landline, mobile & most international) .
A call setup fee of 8.00p applies to all non inclusive calls (except numbers starting 084,087,09 & 118 where a Special Services Access Charge of 8.00p per minute will apply instead.)
All calls are calculated on a per second basis (except numbers starting 084,087,09 & 118 which will be charged per minute) and rounded up to nearest penny.
