Help & Support

For technical support with your IDNet service please email or phone us
Telephone (24/7/365): 0800 331 7000
Email (Mon-Thu 8am-5.30pm, Fri 8am-5pm): support@support.idnet.com

Please see our network status page for details of any ongoing outages or engineering work

Your Connection

Wifi Router Tips

Check out our tips on getting the most from your WiFi router.

View Tips

Speed test

Use one of the following speed testers to check how fast your connection is.

IDNet Speedtest  ThinkBroadband Speedtest  Ookla Speedtest

Global Latency Check

See how responsive your connection is to locations around the globe.

Run Latency Test

3rd Party Tools

View a selection of tools, documents and services that can help diagnose and improve your connection.

View Tools